Job Description
Join our award-winning downtown team as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Omaha's vibrant hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage room reservations using PMS systems and optimize occupancy rates
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with hotel management software (Opera, Cloudbeds, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Weekend availability (Friday-Sunday) required
- Basic knowledge of local attractions and events