Job Description
Join our award-winning team at Seaside Harbor Resort as a Front Desk Agent and deliver exceptional guest experiences in Virginia Beach's premier coastal destination. We're seeking energetic professionals to become the welcoming face of our luxury hotel, offering immediate opportunities for career growth in a dynamic hospitality environment. Enjoy competitive benefits, flexible scheduling, and a vibrant team culture focused on excellence and guest satisfaction.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, StayNTouch)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of hospitality industry standards
- High school diploma or equivalent required
- Valid driver's license preferred