Job Description
Join our dynamic team at Grand Horizon Hotels as a Front Desk Agent and become the first point of contact for our guests! We're seeking enthusiastic professionals to deliver exceptional service in a fast-paced environment. This immediate hire position offers competitive pay, flexible shifts, and opportunities for career growth. If you thrive in hospitality and enjoy working with diverse clientele, apply today and start your rewarding journey with us!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and maintain high satisfaction
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Provide local recommendations and assist with travel arrangements
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy and multitasking abilities
- Positive attitude and professional appearance
- High school diploma or equivalent required