Job Description
Join Milwaukee's premier luxury hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in our downtown location. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Perfect for hospitality enthusiasts ready to shine in a fast-paced environment.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain service excellence
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Act as local tourism ambassador for Milwaukee attractions
- Utilize hotel management systems efficiently
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel management software (Opera preferred)
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic knowledge of Milwaukee tourism assets
- Maintain professional appearance and demeanor