Job Description
Join our award-winning team at Grand Plaza Hotel, San Jose's premier luxury destination! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within our renowned hospitality group. If you're passionate about creating memorable stays and thrive in fast-paced environments, apply now!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and precision
- Handle reservation inquiries and modify bookings using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Act as hotel ambassador providing local attraction recommendations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid California driver's license and reliable transportation
- Fluency in English; Spanish proficiency strongly preferred