Job Description
Join our award-winning team at Grand Harbor Inn, Baltimore's premier waterfront destination! We're seeking dynamic Front Desk Agents to create unforgettable guest experiences. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in a luxury hospitality environment. If you're passionate about service excellence and thrive in fast-paced settings, apply today to become part of our iconic Baltimore landmark.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest concerns promptly using de-escalation techniques
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest satisfaction
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Baltimore attractions and transportation
- Valid Maryland driver's license preferred
- High school diploma or equivalent required