Job Description
Join our dynamic team at the prestigious Grand Hotel Minneapolis as an Immediate Hire Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our vibrant downtown location. This role offers competitive pay, comprehensive benefits, and rapid onboarding for motivated individuals ready to start immediately. Enjoy a collaborative environment with growth opportunities in one of America's most exciting cities.
Responsibilities
- Manage check-in/check-out processes with efficiency and precision
- Handle guest inquiries, reservations, and payment transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (Opera) for daily operations
- Uphold brand standards through personalized guest interactions
- Resolve guest concerns with professionalism and empathy
- Maintain accurate records of guest preferences and feedback
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Valid driver's license and reliable transportation
- High school diploma or equivalent required
- Knowledge of Minneapolis tourism assets preferred
- Ability to stand for extended periods