Job Description
Join the prestigious Grand Oak Hotel & Resort in Oakland, Illinois, where luxury meets Midwestern charm. We're seeking dedicated hospitality professionals to elevate our guest experience in a full-time capacity. Our award-winning property offers competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic environment.
As a key member of our team, you'll contribute to our reputation for exceptional service while working alongside industry leaders. We value integrity, teamwork, and passion for hospitality. If you're ready to grow your career in a supportive setting, apply today to become part of our legacy of excellence.
Responsibilities
- Deliver exceptional guest service across all hotel departments including front desk, housekeeping, and concierge
- Manage check-in/check-out procedures efficiently while maintaining accurate guest records
- Coordinate with housekeeping and maintenance teams to ensure room readiness and facility standards
- Handle guest inquiries, complaints, and special requests with professionalism and discretion
- Assist in training new staff members on hotel protocols and service standards
- Collaborate with management to implement operational improvements
- Uphold strict hygiene and safety protocols in all guest areas
Qualifications
- Minimum 2 years of hotel or hospitality experience preferred
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including weekends, evenings, and holidays
- Strong problem-solving abilities with attention to detail
- Proficient in hotel management software (e.g., Opera, PMS)
- Valid Illinois driver's license (if required for property transportation)
- Ability to lift 25 lbs and stand for extended periods
- Basic knowledge of local attractions and services