Job Description
Join our award-winning hotel team as an immediate-hire Front Desk Agent in vibrant Nashville! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Music City's premier hospitality destination.
Responsibilities
- Manage check-in/check-out processes with speed and accuracy
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems (Opera/PMS)
- Upsell rooms and amenities to maximize revenue
- Maintain secure guest data confidentiality
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency with reservation systems and Microsoft Office
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Professional appearance and demeanor
- TN hospitality license preferred