Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group in Austin, TX! We're seeking enthusiastic professionals to deliver exceptional guest experiences in a fast-paced, luxury hotel environment. This immediate hire position offers competitive pay, flexible shift schedules, and career growth opportunities. If you thrive in customer-facing roles and want to start your hospitality journey without delay, apply today!
Responsibilities
- Check in/out guests efficiently using PMS systems
- Manage reservations and room assignments
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain a clean, organized lobby area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent
- Basic computer literacy
- Positive, professional demeanor
- Ability to stand for extended periods