Job Description
Join our award-winning team at Grand Horizon Hospitality as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences at our downtown Portland location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in the heart of Oregon's hospitality scene.
Responsibilities
- Manage check-in/check-out processes with efficiency and precision
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing transactions
- Maintain accurate guest records and reservation systems
- Upsell hotel amenities and local attractions
- Ensure lobby area remains pristine and welcoming
Qualifications
- 1+ years of hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Portland attractions and services
- Flexible availability including nights/weekends
- High school diploma or equivalent required