Job Description
Join our prestigious downtown Austin hotel team as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Texas' vibrant capital. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a luxury hospitality environment. If you're passionate about service excellence and thrive in fast-paced settings, apply today to become part of Austin's premier hospitality destination.
Responsibilities
- Deliver outstanding guest check-in/check-out experiences using PMS systems
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate shift documentation and financial reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Texas Food Handler certification preferred
- Valid Texas driver's license (if required for errands)