Job Description
Join our award-winning team at the Omaha Grand Hotel, where hospitality excellence meets Midwestern charm. We're seeking a passionate Front Desk Agent to deliver unforgettable guest experiences in our luxury downtown property. This immediate full-time role offers competitive compensation, growth opportunities, and a vibrant work environment.
As the first point of contact for our discerning guests, you'll embody our commitment to exceptional service while managing all front desk operations with precision and warmth. If you thrive in fast-paced settings and take pride in creating memorable moments, we want to meet you!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations, availability, and rate adjustments using Opera PMS
- Handle guest inquiries and resolve complaints with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services
- Execute upselling strategies to maximize revenue opportunities
- Maintain security protocols and safeguard guest information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license with clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Omaha attractions and transportation
- High school diploma or equivalent required