Job Description
Join our award-winning team at the Grand Raleigh Hotel, where hospitality meets innovation! We're seeking dynamic Front Desk Agents to create unforgettable guest experiences in the heart of Raleigh's vibrant downtown. As a cornerstone of our operations, you'll be the first point of contact for discerning travelers, embodying our commitment to excellence. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a career-defining role. Elevate your career in one of America's fastest-growing cities!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints and resolve issues proactively
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) efficiently
- Market hotel amenities and local attractions to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Proficiency in reservation systems (Opera/PMS) preferred
- Strong communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer literacy and cash handling skills
- Flexibility to work nights, weekends, and holidays
- Positive attitude with genuine passion for hospitality