Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels in El Paso, TX! We're seeking dynamic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 support. This immediate hire position offers competitive compensation, flexible shift schedules, and rapid career advancement opportunities. Be the first face of our luxury hotel and create memorable moments for travelers worldwide.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Operate PMS systems and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling proficiency
- Fluency in English; Spanish highly valued
- Positive attitude and problem-solving mindset