Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at Grand Hotel Detroit! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown. This role is perfect for individuals passionate about customer service seeking flexible hours. Enjoy competitive pay, complimentary meal benefits, and opportunities for career growth in a luxury hotel environment. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today!
Responsibilities
- Warmly greet, register, and check in/out guests using hotel management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly, coordinating with housekeeping and maintenance teams
- Process payments, manage cash operations, and balance daily transactions
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain organized front desk area and uphold brand standards
- Collaborate with cross-departmental teams during peak operational periods
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency in reservation systems (Opera, Fidelio) and MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Valid Michigan driver's license and reliable transportation