Job Description
Are you a friendly, organized individual looking for a rewarding career in hospitality? Premier Louisville Hospitality is currently seeking a dedicated Front Desk Agent to join our team for our high-traffic weekend shifts. We value enthusiasm and a positive attitude over experience, offering comprehensive training to help you succeed.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a seamless and memorable stay. If you are looking for local jobs in Louisville that offer flexibility and growth, this is the perfect opportunity for you.
Responsibilities
- Greet guests warmly upon arrival and departure, managing check-ins and check-outs efficiently.
- Answer incoming phone calls and emails with a professional and courteous tone.
- Handle cash and credit transactions accurately while balancing the daily shift drawer.
- Assist guests with local recommendations, reservations, and special requests.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Resolve guest inquiries and complaints in a timely and empathetic manner.
- Process and verify guest identities and required documentation.
Qualifications
- Must be at least 18 years of age.
- Excellent verbal communication and interpersonal skills.
- Ability to stand and walk for extended periods.
- Basic computer literacy and ability to learn property management systems quickly.
- A valid driver's license is preferred.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- A positive, professional demeanor with a customer-first mindset.