Job Description
Are you the face of a premium hospitality experience?
We are seeking a charismatic and detail-oriented individual to join our vibrant team as a Weekend Front Desk Agent. If you thrive in a fast-paced environment and love creating memorable experiences for guests, this is the perfect opportunity for you. Join us in the heart of San Francisco and help us set the standard for luxury service.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Employee discounts at hotel amenities and local attractions.
- Opportunities for career advancement within a world-class brand.
- A supportive and inclusive team culture.
Responsibilities
- Execute seamless check-in and check-out processes for all guests with a warm and professional demeanor.
- Respond to all incoming phone calls and emails promptly, directing inquiries to the appropriate departments.
- Manage guest reservations and update the property management system (PMS) accurately.
- Handle cash transactions, credit card processing, and petty cash reconciliation at the end of every shift.
- Resolve guest complaints and requests with empathy and efficiency to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the front desk lobby area and public spaces.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Previous experience in a front desk, guest services, or hospitality role is highly preferred.
- Must be available to work weekends, including Friday, Saturday, and Sunday.
- Strong proficiency with computers and property management software (e.g., Opera, Micros).
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including holidays, as needed.
- High school diploma or GED required.