Job Description
Join our award-winning team at Grand Mesa Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in our vibrant Mesa location. This immediate hire position offers competitive pay, comprehensive benefits, and a dynamic work environment where your hospitality skills shine. If you thrive in fast-paced settings and love creating memorable guest moments, apply today!
Responsibilities
- Manage seamless check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process reservations, room assignments, and payment transactions
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate guest records and confidential information
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera/PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic accounting and cash handling knowledge
- High school diploma or equivalent required
- Valid Arizona driver's license preferred