Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in the heart of Houston! We're seeking enthusiastic individuals with a passion for hospitality to create memorable guest experiences. No prior experience required – we provide comprehensive training to set you up for success. Enjoy flexible shift schedules including nights, weekends, and holidays while building a rewarding career in the hospitality industry.
As a Front Desk Agent, you'll be the first point of contact for our guests, handling check-ins, check-outs, and providing exceptional service. Our supportive team environment encourages growth and development, making this the perfect entry-level opportunity to launch your career in Houston's thriving hotel scene.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Respond to guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards while maintaining a clean and organized front desk area
- Handle emergency situations calmly and according to protocol
- Assist with basic administrative tasks including scheduling and reporting
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and customer service mindset
- Must be able to stand for extended periods and lift up to 25 lbs
- Valid Texas driver's license (if required for errands)