Job Description
Join our award-winning hospitality team at the Grand Tampa Bay Hotel! We're seeking a dynamic Night Front Desk Agent to deliver exceptional guest experiences during evening and overnight hours. This pivotal role combines customer service excellence with operational precision in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits package, and opportunities for career growth within our luxury hotel chain.
Why Work With Us? Flexible scheduling, premium health benefits, employee discounts, and a supportive team environment where your contributions are valued. Perfect for night owls seeking stability in the hospitality industry!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Resolve guest inquiries and concerns with exceptional problem-solving skills
- Process payments accurately and maintain secure cash drawer operations
- Coordinate with housekeeping and security teams for seamless operations
- Execute emergency procedures and maintain safety protocols overnight
- Upsell hotel amenities and services to enhance guest experiences
- Maintain detailed logs and reports for handover to day shift
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel software (Opera, Fidelio, or similar)
- Strong communication and conflict resolution abilities
- Flexibility to work nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic first aid/CPR certification (or willingness to obtain)
- Ability to stand for extended periods and lift 25 lbs