Job Description
Join our award-winning hospitality team at Mountain View Resorts in the heart of Denver! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences during flexible shifts. As the first point of contact, you'll embody our commitment to luxury service while enjoying competitive pay and a dynamic work environment. Perfect for students or professionals seeking flexible schedules with growth opportunities in the tourism industry.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our proprietary reservation system
- Handle inquiries via phone, email, and in-person with exceptional professionalism
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphroom safety protocols and emergency procedures
- Assist with local tourism recommendations and activity bookings
- Resolve guest concerns promptly and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or retail
- Proficiency with PMS systems (Opera/Micros) and MS Office Suite
- Flexible availability including nights, weekends, and holidays
- Strong multitasking abilities with attention to detail
- Valid Colorado driver's license and reliable transportation
- Bilingual (English/Spanish) candidates strongly encouraged
- Basic knowledge of Denver attractions and transportation networks