Job Description
We are currently seeking a professional and welcoming Front Desk Agent to join our team in Albuquerque, NM. As part of our immediate hire initiative, we are looking for individuals who are passionate about hospitality and eager to start contributing to our hotel's success.
At Albuquerque Hospitality Group, we believe that every guest interaction should leave a lasting positive impression. This role offers the opportunity to be the face of our brand, ensuring that every guest feels valued and comfortable from the moment they arrive.
What We Offer:
- Immediate availability for the right candidate.
- Competitive hourly pay ranging from $16.00 to $22.00.
- Comprehensive training and career advancement opportunities.
- A supportive team environment in the heart of New Mexico.
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and luggage handling.
- Answer incoming phone calls and emails promptly with a professional and friendly tone.
- Process payments and handle cash transactions accurately.
- Respond to guest inquiries, requests, and complaints in a timely and effective manner.
- Maintain the cleanliness and organization of the reception area and lobby.
- Update guest profiles and reservation information in the Property Management System (PMS).
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED is required.
- Previous experience in a hotel front desk or customer service role is preferred but not mandatory for immediate hires.
- Strong computer literacy, specifically with Microsoft Office and hotel reservation software.
- Excellent verbal communication and interpersonal skills.
- Ability to stand for long periods and lift moderate amounts of luggage.
- A valid driver's license is a plus.