Job Description
The Georgian Hotel Group is currently seeking a dynamic and welcoming Front Desk Agent to join our award-winning team in Atlanta. We are looking for a professional who thrives in a fast-paced environment and takes pride in creating memorable guest experiences. If you are an immediate hire candidate ready to showcase your hospitality skills, we want to hear from you!
As the face of our hotel, you will be responsible for ensuring that every guest feels valued, comfortable, and well-informed from the moment they arrive. We offer competitive pay, comprehensive benefits, and a supportive work environment for our dedicated staff.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and departure, ensuring a positive first impression.
- Check-In/Check-Out: Efficiently process guest registrations, payments, and room keys using our Property Management System (PMS).
- Guest Relations: Respond to guest inquiries, requests, and complaints promptly and professionally to ensure high levels of guest satisfaction.
- Communication: Manage incoming phone calls, emails, and voicemails accurately and transfer information to appropriate departments.
- Security: Monitor front desk activity, ensure the safety of guests and property, and manage room keys and access cards.
- Administrative Tasks: Maintain accurate guest logs, process wake-up calls, and assist with mail and package handling.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred but not required for immediate hires with strong interpersonal skills.
- Education: High school diploma or equivalent required.
- Skills: Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros) is a plus.
- Communication: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Availability: Must be flexible to work various shifts, including weekends and holidays.
- Attitude: A positive attitude, attention to detail, and a genuine desire to help others.