Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Indianapolis! We're seeking passionate individuals to join our front desk operations for our vibrant night shift. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the heart of downtown Indianapolis.
As the first point of contact for our guests, you'll create memorable experiences while managing check-ins, handling inquiries, and ensuring seamless operations during overnight hours. Our team thrives on collaboration and exceptional service standards.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Respond to guest inquiries with professionalism and problem-solving skills
- Monitor security systems and ensure guest safety throughout the night
- Coordinate with housekeeping and maintenance teams for operational needs
- Process payments and maintain accurate financial records
- Handle emergency situations calmly and following protocol
- Prepare end-of-night reports for management review
Qualifications
- No prior experience required - training provided!
- Strong communication and interpersonal skills
- Ability to work independently during overnight hours
- Basic computer proficiency (typing, navigation)
- Customer service mindset with a positive attitude
- Ability to stand for extended periods
- Flexibility to work weekends and holidays
- High school diploma or equivalent preferred