Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent where exceptional service meets career growth. We're seeking dynamic individuals to deliver memorable guest experiences in our downtown Philadelphia luxury hotel. This part-time role offers flexible scheduling, competitive pay, and comprehensive training in a vibrant hospitality environment.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
- Uphold brand standards through consistent service delivery
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with reservation software (Opera/Micros)
- Attention to detail and multitasking ability
- Basic math and cash handling skills
- Positive attitude and teamwork mindset
- High school diploma or equivalent required