Job Description
We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning hospitality team in the heart of Austin, Texas. As the first point of contact for our guests, you will play a pivotal role in ensuring a memorable and seamless stay. We offer immediate hiring for qualified candidates looking to elevate their career in a fast-paced, luxury environment.
Why Join Us?
- Immediate Start: Begin your journey with us as soon as this week.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Perks: Free meals, employee discounts, and opportunities for advancement.
Are you a people person with a passion for hospitality? We want to meet you.
Responsibilities
- Greet and welcome guests in a warm and professional manner upon arrival, managing the check-in and check-out processes efficiently.
- Answer incoming phone calls and emails promptly, responding to guest inquiries with accuracy and a positive tone.
- Handle guest complaints and special requests with empathy and escalate complex issues to the Front Office Manager when necessary.
- Manage hotel key cards and security systems to ensure guest safety and property security.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Process payments and prepare accurate daily reports using the Property Management System (PMS).
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- High school diploma or equivalent required; prior experience in hotel or hospitality is preferred but not mandatory.
- Excellent verbal communication skills with a strong command of the English language.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS) is a plus.
- Ability to stand for extended periods and lift up to 20 lbs.
- A friendly, approachable, and professional demeanor.
- Flexibility to work various shifts, including weekends, holidays, and evenings.
- Strong problem-solving skills and attention to detail.