Job Description
Join our award-winning Nashville hospitality team as a Front Desk Agent and experience the excitement of Music City with weekly pay! We're seeking dynamic professionals to deliver exceptional guest experiences at our luxury downtown property. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth in one of America's most vibrant destinations.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Operate property management systems (Opera/PMS) accurately
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium rooms/services
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency with PMS systems (Opera, Opera Cloud)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights/weekends/holidays
- Tennessee hospitality certification preferred
- Basic knowledge of Nashville attractions/services