Job Description
We are seeking a highly motivated Front Desk Agent to join our dynamic team in the heart of Baltimore, MD. This is an Immediate Hire opportunity for a professional who excels in customer service and thrives in a fast-paced environment.
As the first point of contact for our guests, you will set the tone for their experience. We offer competitive compensation, comprehensive benefits, and a culture that values your contribution. If you are ready to advance your career in hospitality, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage front desk operations including check-ins, check-outs, and key management.
- Answer and direct incoming phone calls and emails with professionalism.
- Monitor building security and maintain a clean, organized lobby area.
- Handle guest inquiries and resolve issues efficiently to ensure satisfaction.
- Assist with administrative tasks such as data entry and scheduling.
Qualifications
- Previous experience in a front desk or reception role is preferred.
- Excellent verbal and written communication skills.
- Professional appearance and a friendly demeanor.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency with Microsoft Office suite and reservation systems.