Job Description
Welcome to Harbor View Hotel & Suites, a premier destination in Baltimore known for its warm hospitality and stunning views. We are currently seeking a dynamic Front Desk Agent to join our team. If you are looking for immediate employment in the hospitality industry, this is the perfect opportunity for you.
In this role, you will serve as the first point of contact for our guests, ensuring a seamless and memorable experience from the moment they arrive. We offer a competitive benefits package and a supportive work environment for team members in both Maryland and Virginia locations.
Responsibilities
- Greet guests warmly and efficiently manage the check-in and check-out processes.
- Answer incoming calls and handle guest inquiries with professionalism and a smile.
- Resolve guest complaints or issues promptly to ensure high satisfaction levels.
- Monitor the front desk area to maintain security and order.
- Maintain accurate records of guest information, payments, and room status.
- Collaborate with housekeeping and maintenance staff to ensure room readiness.
- Promote hotel amenities and services to enhance the guest experience.
Qualifications
- Previous experience in hotel front desk operations or customer service is preferred.
- Strong communication and interpersonal skills are essential.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficiency with Microsoft Office Suite and hotel PMS software is a plus.
- High school diploma or GED required.
- Professional appearance and a positive attitude.