Job Description
Are you passionate about creating unforgettable guest experiences? The Grand Chicago Hotel & Suites is seeking a dedicated and charismatic Front Desk Agent to join our prestigious team. We pride ourselves on delivering luxury and comfort, and we are looking for someone with your energy and professionalism to help us maintain our high standards.
In this role, you will serve as the primary point of contact for our guests, ensuring a seamless check-in and check-out process. We are currently offering immediate hire opportunities for candidates ready to start their journey in the hospitality industry right away.
Why Join Our Team?
- Competitive hourly wage ($18 - $22/hr)
- Comprehensive health, dental, and vision benefits
- Employee dining discounts at on-site restaurants
- Generous paid time off and holiday pay
- Career advancement opportunities within a luxury brand
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Manage check-in and check-out procedures efficiently using hotel Property Management Systems (PMS).
- Answer incoming phone calls and emails with courtesy and accuracy.
- Handle guest inquiries, requests, and complaints promptly to ensure 100% guest satisfaction.
- Assist with room assignments and coordinate seamlessly with housekeeping and maintenance teams.
- Process payments, handle cash transactions, and balance daily reports accurately.
- Maintain the lobby area and front desk in a clean, organized, and inviting manner.
Qualifications
- High school diploma or GED required.
- Previous front desk or hospitality experience is preferred but not mandatory for our immediate hires.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, GuestCentric).
- Must possess a professional appearance and a friendly, outgoing personality.
- Ability to work flexible shifts, including weekends and holidays.