Job Description
Welcome to The Summit Hotel Colorado Springs!
We are currently seeking a highly motivated and professional Front Desk Agent to join our exceptional team. If you have a passion for hospitality and a desire to provide world-class service, we offer immediate hiring opportunities for qualified candidates. Join us in the heart of the Rocky Mountains and elevate your career in luxury hospitality.
Why Join Us?
We pride ourselves on our premium guest experience and our supportive work environment. As a Front Desk Agent, you will be the face of our hotel, responsible for creating memorable first impressions for every guest who walks through our doors.
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival and ensure a seamless check-in and check-out process using our Property Management System (PMS).
- Communication: Manage incoming phone calls, emails, and correspondence professionally, answering inquiries about hotel amenities, local attractions, and services.
- Operations: Handle cash transactions, credit card processing, and balance the daily house bank with accuracy.
- Problem Solving: Address guest concerns and complaints promptly and effectively to ensure 100% guest satisfaction.
- Information Desk: Provide accurate information regarding local events, dining options, and transportation to guests.
- Visual Standards: Maintain a clean, organized, and welcoming lobby area, including front desk counters and public spaces.
Qualifications
- Experience: Previous experience in a hotel front desk or hospitality reception role is preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, StayNTouch) is a plus.
- Communication: Excellent verbal and written communication skills in English.
- Interpersonal: Strong customer service orientation with a friendly and professional demeanor.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.