Job Description
Are you a natural people person with a passion for hospitality?
We are seeking a dedicated and energetic Front Desk Agent to join our dynamic team in Columbus, OH. If you are looking for an immediate hire opportunity where you can make a lasting first impression on guests every day, we want to hear from you.
As the face of our hotel, you will play a crucial role in ensuring our guests have a comfortable and memorable stay. We offer a competitive salary, comprehensive benefits, and a supportive work environment that values your contribution.
Why Join Us?
- Immediate Start: Start earning and growing your career right away.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Benefits Package: Medical, dental, and vision insurance available.
- Growth Opportunities: Clear pathways for career advancement within the hospitality industry.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Check guests in and out efficiently, verifying payment and collecting necessary information.
- Answer incoming phone calls and emails promptly, addressing inquiries or routing them appropriately.
- Handle guest complaints or special requests with patience and problem-solving skills to ensure high satisfaction.
- Maintain a clean and organized front desk area and lobby at all times.
- Process cash and credit transactions accurately using the hotel's Property Management System (PMS).
- Assist with concierge services, including directions and local recommendations.
Qualifications
- Previous experience as a Front Desk Agent, Receptionist, or in a customer service role is preferred.
- Strong interpersonal and communication skills with the ability to interact with diverse guests.
- Proficiency in Microsoft Office Suite and property management software is a plus.
- Must be professional in appearance and possess a positive attitude.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- High school diploma or GED required.