Job Description
We are looking for a dynamic and professional Front Desk Agent to join our award-winning hospitality team. As part of the Immediate Hire initiative, we are seeking candidates who are ready to start immediately and contribute to an exceptional guest experience in the heart of Denver.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed and valued. We offer a competitive salary, comprehensive benefits, and a vibrant work environment.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly wage ($18.00 - $22.00).
- Free meals during shifts.
- Employee discounts on hotel stays and local attractions.
Responsibilities
- Guest Services: Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check-In/Out: Efficiently process check-ins, check-outs, and room key assignments using our Property Management System (PMS).
- Communication: Handle incoming phone calls, emails, and messages professionally, directing inquiries to the appropriate department.
- Reservation Management: Assist with room bookings, cancellations, and special requests to maximize room occupancy.
- Problem Resolution: Address guest complaints or issues promptly and professionally, escalating complex matters to the manager when necessary.
- Lobby Maintenance: Monitor the front desk area and lobby to ensure it remains clean, organized, and inviting at all times.
- Cash Handling: Accurately manage cash transactions and prepare daily reports.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred.
- Education: High school diploma or GED required.
- Skills: Proficient in Microsoft Office Suite and hotel reservation software.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A positive, service-oriented mindset with a focus on guest satisfaction.
- Flexibility: Ability to work flexible shifts, including evenings, weekends, and holidays.
- Appearance: Professional appearance and demeanor.