Job Description
Are you a people person with a passion for hospitality? We are currently seeking a dedicated Part-Time Front Desk Agent to join our dynamic team at The Grand Chicago Hotel. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring seamless operations.
We offer a competitive hourly wage, flexible scheduling, and a vibrant work environment. If you thrive in a fast-paced setting and enjoy helping others, we want to hear from you!
We offer a competitive hourly wage, flexible scheduling, and a vibrant work environment. If you thrive in a fast-paced setting and enjoy helping others, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Manage the check-in and check-out process efficiently using hotel management software.
- Answer and direct phone calls, take accurate reservations, and handle correspondence.
- Resolve guest inquiries and complaints promptly and professionally.
- Process payments and handle cash transactions accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- High school diploma or equivalent required.
- Previous front desk or hospitality experience preferred but not mandatory for the right candidate.
- Proficiency in Microsoft Office Suite and hotel PMS (Property Management Systems).
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor.