Job Description
Welcome to Apex Hospitality Solutions, where excellence is not just a goal, but a standard. We are currently seeking a friendly and energetic Part-Time Front Desk Agent to join our award-winning team in Baltimore, CA. This is a fantastic opportunity for entry-level candidates looking to launch a career in the hospitality industry with no prior experience necessary.
As the face of our organization, you will play a crucial role in creating memorable experiences for our guests. We provide comprehensive training and a supportive environment to help you succeed. If you have a positive attitude and a passion for service, we want to meet you.
Responsibilities
- Guest Relations: Greet all visitors and guests with a warm, professional smile and a welcoming demeanor.
- Operations: Manage the front desk operations, including check-ins, check-outs, and room assignments.
- Communication: Answer incoming phone calls and emails promptly and direct inquiries to the appropriate department.
- Administration: Handle cash transactions, process payments, and maintain accurate daily logs.
- Support: Assist guests with local recommendations and resolve any minor issues to ensure guest satisfaction.
- Maintenance: Keep the front desk area tidy, organized, and stocked with necessary supplies.
- Sales: Promote our services and assist with basic booking inquiries.
Qualifications
- Experience: No prior experience required; we value attitude over experience.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Communication: Excellent verbal communication skills and a professional telephone manner.
- Computer: Basic computer literacy and typing skills.
- Appearance: Professional appearance and grooming standards.
- Attitude: A positive, team-oriented mindset and a willingness to learn.
- Physical: Ability to stand for extended periods and lift moderate amounts of weight.