Job Description
Welcome to The Grand Vista Hotel, where luxury meets convenience in the heart of Denver. We are currently seeking a dedicated and professional Front Desk Agent to join our immediate hiring team. If you are passionate about hospitality and thrive in a dynamic environment, we want to meet you.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive salary, comprehensive benefits, and a supportive team culture.
Responsibilities
- Check guests in and out efficiently, ensuring a smooth and welcoming arrival and departure experience.
- Manage all front desk operations, including answering phones, handling emails, and managing reservations.
- Process payments accurately and handle cash and credit transactions.
- Provide exceptional customer service by answering questions about local attractions, dining, and hotel amenities.
- Maintain a clean and organized lobby area and assist with concierge duties as needed.
- Handle guest inquiries and complaints with patience, professionalism, and a problem-solving attitude.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public spaces meet high standards.
Qualifications
- Previous experience in a front desk, reception, or hospitality role is preferred.
- Strong computer skills and familiarity with Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- A friendly, approachable, and professional demeanor.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- High school diploma or equivalent required.