Job Description
Join the Southwest's Premier Hospitality Team!
Are you looking for an exciting opportunity to kickstart or advance your career in the hotel industry? Grandview Hotel Group is currently urgently hiring dedicated and professional staff for our operations in Albuquerque, NM. We are seeking individuals who embody the spirit of service and excellence to join our growing family.
At Grandview, we don't just provide rooms; we create memories. Whether you are a seasoned veteran or a fresh graduate ready to learn, we offer comprehensive training and a supportive environment to help you thrive. If you are passionate about guest satisfaction and want to work in a dynamic, high-conversion environment, we want to hear from you today.
Why Choose Grandview Hotel Group?
- Competitive hourly rates ($15 - $22/hr)
- Health, Dental, and Vision Insurance
- Employee Discount on Dining & Amenities
- Career advancement opportunities within the group
- Modern, team-oriented work culture
Don't miss this chance to elevate your career. Apply now and become part of our success story in beautiful Albuquerque!
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival, manage check-ins and check-outs efficiently, and handle inquiries with a professional and friendly demeanor.
- Room Maintenance: Inspect guest rooms and common areas to ensure they meet our high standards of cleanliness and comfort before guest arrival.
- Front Desk Operations: Manage phone calls, emails, and reservations using our property management system while maintaining accurate records.
- Issue Resolution: Address guest complaints or special requests promptly and escalate complex issues to the management team to ensure 100% guest satisfaction.
- Housekeeping Coordination: Collaborate with housekeeping staff to ensure timely turnover of rooms and maintenance of public spaces like the lobby and pool areas.
- Inventory Management: Monitor and restock lobby amenities, toiletries, and office supplies to ensure operations run smoothly.
Qualifications
- Education: High school diploma or GED required; post-secondary education in hospitality is a plus.
- Experience: Previous experience in hotel front desk or housekeeping is preferred but not mandatory for enthusiastic candidates.
- Skills: Strong computer proficiency (Microsoft Office, POS systems) and exceptional communication skills.
- Attributes: Must be detail-oriented, reliable, and able to work flexible shifts including weekends and holidays.
- Physical Requirements: Ability to stand for extended periods, lift heavy items (up to 50 lbs), and perform physical cleaning tasks.
- Legal: Must be eligible to work in the United States.