Job Description
Join our award-winning team at Harborview Hospitality Group as a Front Desk Agent in the heart of Baltimore! We're seeking energetic professionals to deliver exceptional guest experiences at our downtown landmark hotel. This immediate hire position offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic hospitality environment. If you thrive in fast-paced settings and possess outstanding communication skills, apply today to start your career journey with us!
Responsibilities
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process reservations, payments, and billing accurately
- Coordinate with housekeeping, maintenance, and other departments
- Uphold brand standards through exceptional service and attention to detail
- Maintain security protocols and confidential guest information
- Assist with valet services and concierge duties as needed
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid driver's license for valet operations
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Baltimore attractions and transportation
- High school diploma or equivalent required