Job Description
We are seeking a dedicated and charismatic Front Desk Agent to join our dynamic team in Denver, GA. As the first point of contact for our guests, you will set the tone for their entire stay. We are looking for someone who thrives in a fast-paced environment and is ready to start immediately.
Our ideal candidate possesses excellent communication skills, a warm demeanor, and a genuine passion for hospitality. You will be responsible for managing guest check-ins and check-outs, answering inquiries, and ensuring a seamless experience for every visitor.
Responsibilities
- Welcoming guests with a smile and assisting with check-in/check-out procedures.
- Answering incoming phone calls and directing them appropriately.
- Handling guest inquiries regarding local attractions, dining, and hotel amenities.
- Resolving guest complaints and issues professionally and promptly.
- Processing payments and maintaining accurate financial records.
- Ensuring the front desk area is clean, organized, and presentable.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a hotel or customer service role preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with computer systems and POS software.
- Ability to work flexible hours, including weekends and holidays.