Job Description
Join our award-winning Louisville hotel team as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences at our downtown property. This immediate hire position offers competitive pay, comprehensive benefits, and opportunities for career advancement in the thriving hospitality industry. If you thrive in fast-paced environments and possess outstanding communication skills, apply today to become part of our dynamic team!
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Handle guest inquiries and resolve concerns with exceptional service
- Process payments and manage reservations using hotel software
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of financial transactions and reports
- Uphold brand standards through personalized guest interactions
- Assist with VIP guest services and special event coordination
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficient with PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic knowledge of Louisville attractions and services
- High school diploma or equivalent required