Job Description
Welcome to The Grand Horizon Hotel, where we define the standard of excellence in hospitality. We are currently seeking a highly motivated and professional Front Desk Agent to join our elite team in the heart of New York City. We offer immediate hire opportunities for candidates who are passionate about guest satisfaction and ready to thrive in a fast-paced luxury environment.
As the face of our hotel, you will play a pivotal role in creating memorable first impressions and ensuring seamless check-in/check-out experiences for our distinguished guests. We pride ourselves on our modern facilities, exceptional service, and vibrant work culture.
Responsibilities
- Execute efficient and warm guest check-ins and check-outs using our advanced property management systems.
- Respond promptly to all guest inquiries via phone, email, and in-person to resolve issues with diplomacy and grace.
- Manage room assignments and reservations to maximize occupancy and ensure optimal room readiness.
- Process payments accurately, handling cash, credit cards, and digital transactions with strict financial integrity.
- Maintain the pristine condition of the front desk area, lobby, and public spaces to reflect our high standards.
- Collaborate closely with housekeeping and engineering teams to address maintenance requests and room status updates.
- Upsell hotel amenities, dining options, and services to enhance the overall guest experience and revenue.
Qualifications
- Minimum of 1 year of experience in front desk operations, preferably within a luxury hotel or upscale establishment.
- Proficient in computer literacy, specifically with Property Management Systems (PMS) like Opera or similar software.
- Excellent verbal and written communication skills in English; bilingual skills are a plus.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- A polished professional appearance and a friendly, approachable demeanor.
- High school diploma or GED required.