Job Description
Are you a people person with a passion for hospitality?
We are looking for a dynamic and professional Front Desk Agent to join our award-winning team at The Grand Indianapolis Hotel. In this role, you will be the first point of contact for our guests, setting the tone for a memorable stay. We offer immediate hiring opportunities and a supportive environment for career growth.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly wage and generous employee benefits package.
- Opportunities for advancement within a luxury hotel brand.
- A culture that values teamwork, dedication, and exceptional service.
Take the next step in your hospitality career today by applying for this exciting opportunity in the heart of Indianapolis.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Reservations Management: Handle incoming phone calls and online inquiries to manage room bookings and special requests accurately.
- Problem Resolution: Address guest complaints or issues promptly and professionally to ensure 100% guest satisfaction.
- Front Office Operations: Maintain accurate records of guest accounts, process payments, and reconcile daily financial transactions.
- Lobby Management: Monitor the lobby area to ensure it remains clean, organized, and welcoming at all times.
- Communication: Coordinate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
Qualifications
- Experience: Minimum of 1 year of experience in a front desk or customer service role within the hospitality industry.
- Education: High school diploma or GED required; Associate’s degree in Hospitality Management is a plus.
- Skills: Proficiency in computer systems, specifically Property Management Systems (PMS) like Opera or Smith Travel.
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Flexibility: Ability to work varying shifts, including weekends, holidays, and evenings.