Job Description
Join Our Team Today!
Grand Plaza Hospitality is looking for a dynamic and professional Front Desk Agent to become the face of our Kansas City, MO location. We are currently hiring for immediate start dates, offering a competitive hourly wage and a supportive work environment. If you have a passion for hospitality and thrive in a fast-paced setting, we want to hear from you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on delivering exceptional service and are seeking individuals who are detail-oriented, friendly, and ready to contribute to our success.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Manage the front desk operations, including check-ins, check-outs, and room assignments using the Property Management System (PMS).
- Answer and route incoming phone calls and emails promptly and professionally.
- Process payments, handle cash transactions, and balance daily financial reports.
- Address guest inquiries, requests, and complaints with a solution-oriented approach.
- Maintain the cleanliness and organization of the reception area and lobby.
- Assist with administrative tasks such as filing, data entry, and mail distribution.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, customer service, or reception is preferred but not mandatory for the right candidate.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to stand for long periods and lift up to 25 lbs.
- Flexibility to work varying shifts, including weekends and holidays.