Job Description
Are you a charismatic hospitality professional looking for your next opportunity? The Louisville Grand Hotel is seeking a dynamic Front Desk Agent to join our award-winning team immediately. We pride ourselves on providing exceptional guest experiences and are looking for someone who shares our passion for service excellence.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive. If you are ready to advance your career in a fast-paced, luxury environment, we want to hear from you.
Why Join Us?
- Competitive Pay: $15.00 - $18.00 per hour.
- Immediate Start: Join our team today!
- Employee Discounts: Enjoy free stays and dining perks.
- Growth Opportunities: Clear pathways for career advancement within the hospitality sector.
Responsibilities
- Greet and Welcome: Provide a warm, professional check-in and check-out experience for all guests, ensuring a seamless arrival and departure.
- Reservations Management: Accurately process reservations, manage room assignments, and handle special requests to maximize guest satisfaction.
- Communication Hub: Answer incoming calls and emails promptly, providing information about local attractions and hotel services.
- Guest Relations: Address guest inquiries, complaints, and issues with empathy and efficiency, escalating complex matters to management when necessary.
- Financial Accuracy: Process payments (cash, credit cards) and reconcile daily transactions using the Point of Sale (POS) system.
- Front of House: Maintain a clean, organized, and welcoming lobby area; monitor the front desk for any guest needs.
Qualifications
- Experience: Previous experience in a hotel front desk or customer service role is preferred.
- Education: High school diploma or equivalent required.
- Technical Skills: Proficiency in Microsoft Office Suite and hotel property management systems (PMS) is a plus.
- Communication: Excellent verbal and written communication skills with a polite and professional demeanor.
- Appearance: Must maintain a professional appearance and adhere to our grooming standards.
- Schedule: Ability to work flexible shifts, including weekends, evenings, and holidays.
- Attitude: A positive, problem-solving mindset with a genuine desire to help others.