Job Description
Join our award-winning team as an immediate-hire Front Desk Agent in the heart of Memphis! We're seeking energetic professionals to deliver exceptional guest experiences at our downtown hotel. This full-time shift role offers competitive pay, flexible scheduling, and rapid onboarding for qualified candidates. If you thrive in fast-paced environments and excel at hospitality, apply today!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and maintain high satisfaction standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Operate hotel management systems (PMS) and maintain accurate records
- Execute shift handovers and communicate critical information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Memphis local residency preferred