Job Description
Join our award-winning Memphis hotel team as a Front Desk Agent and be the first face of our premium hospitality experience! We're seeking energetic professionals with exceptional customer service skills to deliver memorable guest interactions in a fast-paced environment. This immediate hire position offers competitive pay, flexible shift schedules (including nights/weekends), and opportunities for career growth within our expanding portfolio. Enjoy complimentary meal benefits, hotel discounts, and a supportive team culture that values your contributions.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using PMS systems
- Manage reservation inquiries, room assignments, and billing processes
- Resolve guest concerns promptly with empathy and solution-oriented approaches
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Execute upselling strategies to maximize room revenue
- Maintain lobby area appearance and operational standards
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Valid Tennessee driver's license preferred
- Spanish language skills a plus