Job Description
Join Grand Horizon Hotel in El Paso, TX as a Front Desk Agent and experience the rewards of hospitality with weekly pay! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying competitive compensation and a supportive team environment. As a key member of our hospitality team, you'll be the first point of contact for our guests, ensuring seamless check-ins, personalized service, and memorable stays. We offer rapid onboarding, comprehensive training, and immediate eligibility for weekly paychecks.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management software
- Handle guest inquiries, resolve concerns, and coordinate with housekeeping/ maintenance teams
- Process payments, manage reservations, and maintain accurate guest records
- Upsell hotel amenities, dining options, and local attractions to enhance guest experience
- Collaborate with security team to ensure guest safety and facility security protocols
- Execute daily cash handling procedures and reconcile transactions
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management systems (Opera, etc.) and MS Office
- Exceptional communication skills with fluency in English and Spanish
- Ability to multitask in fast-paced environments with attention to detail
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic accounting knowledge for cash handling and reconciliation