Job Description
Join our award-winning downtown DC hotel as a Front Desk Agent and deliver exceptional guest experiences at the heart of the nation's capital. We're urgently seeking hospitality professionals to manage guest check-ins, handle reservations, and resolve inquiries with grace and efficiency. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our growing portfolio of luxury properties. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications and VIP guest requests with discretion
- Process payments, manage billing inquiries, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and concierge departments
- Resolve guest complaints promptly while maintaining service excellence standards
- Assist with luggage handling and provide local area recommendations
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations while maintaining composure
- Valid DC hospitality license or ability to obtain within 30 days
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of DC landmarks and transportation systems