Job Description
Join our award-winning luxury hotel in Houston's vibrant Galleria district! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our team, you'll contribute to our 5-star reputation through impeccable service and attention to detail. Enjoy competitive benefits, career growth opportunities, and a dynamic work environment in Texas' most exciting city.
Responsibilities
- Deliver personalized guest services exceeding expectations across all touchpoints
- Manage check-in/check-out processes efficiently using PMS systems
- Resolve guest inquiries and complaints with professionalism and empathy
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain strict adherence to safety and sanitation protocols
- Train and mentor new team members on service standards
Qualifications
- 2+ years luxury hotel or high-end hospitality experience required
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas Food Handler certification (or willingness to obtain)
- Strong attention to detail and problem-solving abilities
- Fluency in English; Spanish proficiency preferred